Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 1–2 business days. You'll receive a confirmation email with tracking information as soon as your order ships.

How long does shipping take?
Standard shipping typically takes 3–7 business days after processing, depending on your location. Expedited options may be available at checkout.

Do you offer free shipping?
We offer free shipping on qualifying orders. Check our shipping page or look for the free shipping banner at the top of our store for current promotions.

Do you ship internationally?
We currently ship within the United States. We're working on expanding to additional countries — stay tuned!

Can I track my order?
Yes! Once your order ships, you'll receive an email with a tracking link so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?
We offer returns on unused, unopened products within 30 days of delivery. Please see our Returns & Refunds page for full details.

How do I start a return?
Contact our customer support team with your order number and we'll guide you through the process.

How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 3–5 business days back to your original payment method.

Products & Ingredients

Are your products cruelty-free?
Many of our products are cruelty-free and vegan. Check individual product descriptions for specific certifications and ingredient details.

Are your products suitable for sensitive skin?
Most of our products are formulated for all skin types, including sensitive skin. We recommend checking the ingredient list on each product page and doing a patch test before full use.

Do you carry products for all skin tones and types?
Yes! Our collection includes products formulated for a wide range of skin tones, types, and concerns. If you need help finding the right product, reach out to us.

Are your products FDA-cleared or clinically tested?
Some of our devices, such as the Solawave wand, are FDA-cleared. Many of our skincare formulations are clinically tested. Check individual product pages for specific claims and certifications.

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and check out faster next time.

How do I contact customer support?
You can reach us through our Contact page. We're here to help with any questions about products, orders, shipping, or returns.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure checkout, which uses industry-standard encryption to protect your payment information.